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Blizzard Must Negotiate AI Implementation with Union Going Forward

After approximately two years of negotiation, Blizzard Entertainment has ratified its first collective bargaining agreement with the Communications Workers of America (CWA) union. Around 1,900 employees from teams such as World of Warcraft, Hearthstone, Overwatch, Diablo, and Quality Assurance are affected by the new rules. Particularly noteworthy: The contract for the first time contains fixed rules for the implementation of Artificial Intelligence in the studio.

What does the contract regulate regarding AI implementation in the studio?

According to the new provisions, Blizzard must discuss, evaluate, and negotiate with the CWA any AI implementation that significantly impacts the tasks of union members – before the technology is actually deployed. This grants employees a binding say for the first time when automation or AI tools could change their jobs, rather than being presented with a fait accompli.

What other improvements does the collective bargaining agreement bring to employees?

In addition to the AI rules, the contract guarantees employees a right of return: those who are laid off will have priority for 14 months from the notice of termination if a suitable open position becomes available anywhere in the company. Furthermore, it includes four additional weeks of severance pay regardless of tenure, wage increases, and fixed protective rules for remote and hybrid work. The union celebrates the agreement as a historic first contract for the video game industry.

Context: Blizzard is not the first, but one of the largest studios under the Activision Blizzard Microsoft umbrella to contractually establish such concrete AI consultation rights. Since the Microsoft acquisition in 2023, several studio departments have unionized, but AI rules have generally remained vague until now. This new contract sets a tangible precedent that other studios and unions are likely to follow in upcoming negotiations.

Source: PC Gamer, CWA

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